LOST BILLING PASSWORD LOGIN INFORMATION
If you have lost your billing password, you should request to
have it sent to you.
It will be sent to the CONTACT BILLING E-MAIL ADDRESS in our
billing database.
GO HERE to have the info
sent to you.
If the CONTACT BILLING E-MAIL ADDRESS is
outdated or incorrect, etc...
Here is what we can do:
1. We can reset the CONTACT BILLING E-MAIL ADDRESS to an @yourdomain.com
email address.
2. We can reset the CONTACT BILLING E-MAIL ADDRESS to the email
address listed on the LAST PAYMENT that was made on the account.
GO HERE to REQUEST this via
Tech Support Ticket.
If neither of these will work, you need to
try one of the following:
1. You can FAX us verification proof of your ownership of the
domain or web hosting account to 909-433-9847 ACCEPTABLE forms
of verification proof are:
A. Articles Of Incorporation.
B. Business License.
C. Proof of Trademark.
D. Copy of UTILITY bill MATCHING the web hosting account or
domain registration ADDRESS.
INCLUDED ON THIS FAX MUST BE THE FOLLOWING (FAXES MISSING
INFORMATION WILL SIMPLY BE DISCARDED WITHOUT RESPONSE):
1. DOMAIN NAME in question:
2. VALID E-Mail Address where we can send your LOGIN info to:
3. PHONE Number where we can reach you if we have a question:
4. FULL description of the form of verification proof you have
provided:
5. Your Signature and Date.
IF NONE of the above will work, you need to
pay a $100 OWNER INVESTIGATION FEE.
This can be paid via the ADD-ONS page, under MISC PAYMENT.
GO HERE
to order this. REMEMBER, use MISC. Charge at bottom of page.
If you order this, we will assign an admin to work with you to
establish ownership of your domain and help you investigate
further into this matter.
